When your Lenovo laptop keyboard not working, the first thing to do is check if a key is stuck or some other physical obstruction.
If that doesn’t seem to be the problem then try rebooting your computer and see if it resolves the issue. You should also try connecting an external keyboard and see if that works.
If that too doesn’t work then you can try the following steps to get your keyboard back in working condition.
Key points to follow before troubleshooting
Before you begin to troubleshoot the issue, keep in mind the points mentioned underneath:
Test whether the on-screen keyboard is workable
Make sure that the keyboard language is set to the right one.
Ensure that no other device is conflicting with the laptop’s keyboard.
Check if your antivirus/firewall software is blocking any of your applications.
Step 1: Install the latest Windows updates
The most common reason behind this issue can be outdated Windows. To make sure that the Windows operating system is updated, open Settings and select ‘Update & Security. From here, click on ‘Check for Updates’ and if available install them.
Step 2: Uninstall the keyboard driver
Open Device Manager, expand Keyboards, and right-click on the standard PS/2 keyboard. Now choose Uninstall to get rid of the driver. Once done, restart your laptop and Windows will automatically install the updated version of the driver.
Step 3: Troubleshoot using the troubleshooter
If you still cannot use your keyboard then you can try troubleshooting it with Microsoft’s built-in troubleshooter. To use this tool, search for ‘troubleshooting’ in the start menu and select the first result.
Now go to the Find and Fix other problems section, choose Keyboard from the list of items and click Run the Troubleshooter.
Shut down your laptop
once you complete the troubleshooting process and turn it back on after a few minutes. You should now be able to use your keyboard as expected.
Lastly, if nothing works then you can contact Lenovo’s customer service for help or take your laptop to a technician.
These are some steps that can help you in resolving the issue of the Lenovo laptop keyboard not working on Windows 10. If you are still facing any issues then feel free to reach out for assistance.
We hope this content was helpful in resolving your issue. Good luck!
Unplug it from the power source
Remove the battery, and press down all keys for about 30 seconds. Let it sit for a few minutes and then put everything back together. This might reset any settings that were causing the issue in the first place.
You can also try to boot up your laptop in safe mode and see if the keyboard works there. If so, you may need to reinstall your drivers or update them.
After trying out all the steps mentioned above, if you are still facing the same issue, then it is probably time to take it for a professional checkup.
If the hardware of your laptop is damaged, no amount of software troubleshooting will help you solve the issue. In such a situation, getting it checked by a professional is the best way to go.
Remove the battery pack
and use compressed air to clean any dust and dirt that may have accumulated on the keys. If there is still a problem, then you should contact Lenovo customer service for further assistance.
Good luck with fixing your laptop! We hope this content was helpful in resolving your issue.
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Wait for a couple of minutes
If you are still having trouble with your Lenovo laptop keyboard not working after following all the steps mentioned above, then you should contact a professional or reach out to Lenovo customer service for help.
Even though some people might think it is better to self-diagnose any issue, it is best to leave difficult problems to the professionals.
Plug in your laptop and put the battery back in
Plug in your laptop and put the battery back in and restart it. Check if the keyboard is working now. If not, then you should check a few things, like ensuring that the keyboard
Check if any of the keys are stuck down or broken and try to fix them if possible. You can also check if your laptop’s input method.
If all else fails, then you should contact Lenovo customer service and get their help in fixing the issue.
Turn on your laptop and test the keyboard keys
To check if your laptop is working correctly, you should turn it on and try out all the keys. If any of them are not working, then you can try uninstalling and reinstalling the keyboard driver from Device Manager.
You can also use Microsoft’s built-in troubleshooter to find and fix any other problems that may be causing the issue.
Lastly, if nothing is working or you are still facing any issues, then it is time to contact Lenovo customer service for help.
Professional technicians can find out what the problem is and provide you with the best solution.
We hope this content was helpful in resolving your issue. Good luck!